Chat Support Executive

Year Hyderabad, Telangana, India

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Responsibilities

You will use email and chat applications to give clients quick answers to their queries.
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Ask customers targeted questions to quickly understand the root of the problem
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Prioritize and manage several open issues at one time
Maintain jovial relationships with clients

Requirements

At least 1-3 years of chat or social media customer support, escalation, or retention experience in B2B, B2C process
The strong customer-centric thought process
Excellent verbal and written communication skills in English.
Good probing skills
Multi-tasking abilities
Patience when handling tough cases
Be a fast learner, understand our product in and out
Flexible to work in rotational shifts and week offs
Open to taking additional responsibilities

Job Type: Full-time Salary: 9150,000.00 - 9240,000.00 per year Benefits:

Schedule:

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