We are looking for a proactive and customer-focused
Chat Support Executive
to join our night shift operations. The candidate will be responsible for handling live chat and email queries from international clients, ensuring prompt, accurate, and professional responses.
Key Responsibilities:
Manage
live chat and email support
for international clients.
Resolve customer queries efficiently while maintaining a professional tone.
Document all customer interactions and follow up on pending issues.
Collaborate with internal teams to ensure quick issue resolution.
Maintain high standards of
customer satisfaction and service quality.
Adhere to company communication policies and confidentiality guidelines.
Required Skills & Experience:
1-2 years of experience in
customer support or chat process (international preferred).
Excellent
written English communication skills
and typing speed.
Strong problem-solving ability and customer handling skills.
Comfortable working in a
night shift
environment.
Knowledge of CRM tools or ticketing systems is an added advantage.
Job Type: Full-time
Pay: ₹20,000.00 - ₹22,000.00 per month
Work Location: In person
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