to assist customers via online chat and provide solutions to technical queries. The role requires good communication skills, problem-solving ability, and a customer-first approach.
Key Responsibilities
Handle customer queries through live chat, email, or ticketing system.
Provide
step-by-step technical guidance
to resolve issues related to products/services.
Escalate unresolved issues to the appropriate team.
Maintain accurate records of customer interactions.
Ensure timely responses while maintaining high customer satisfaction.
Stay updated on product features, updates, and troubleshooting methods.
Required Skills
Good written English communication skills.
Basic technical knowledge (computers, internet, mobile apps, troubleshooting).
Ability to multitask and work under pressure.
Customer-centric attitude with problem-solving mindset.
Willingness to learn and adapt quickly.
Qualifications
Graduate in any stream (BBA, BCA, etc.)
Freshers can apply (training will be provided).
Basic computer literacy is required.
Job Types: Full-time, Fresher
Pay: ₹11,000.00 - ₹17,000.00 per month
Benefits:
Paid sick time
Paid time off
Education:
Bachelor's (Preferred)
Language:
English (Preferred)
Work Location: In person
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