to support students and educational partners through live chat and digital communication channels. The role focuses on resolving academic, enrollment, examination, and platform-related queries while ensuring a smooth and positive user experience.
Key Responsibilities:
Handle students queries via live chat, email, and messaging platforms
Provide accurate information related to admissions, registrations, schedules, fees, and assessments
Assist users with login issues, application processes, and platform navigation
Maintain detailed records of interactions.
Escalate academic, technical, or operational issues to relevant departments
Ensure timely responses and adherence to service quality standards
Support during peak admission, examination, and result periods
Follow institutional policies, data privacy, and compliance guidelines
Required Skills & Qualifications:
Graduate in any discipline (Education-related background preferred)
Excellent written communication skills in English (Hindi or regional language is an advantage)
Strong attention to detail and student-centric approach
Basic computer skills and familiarity with CRM or helpdesk tools
Ability to handle multiple chats simultaneously
Preferred Skills:
Experience in the education, ed-tech, or training sector.
Job Type: Full-time
Pay: ?11,014.83 - ?30,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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