Respond promptly and professionally to customer queries via live chat, website, or messaging platforms
Provide accurate information about products, pricing, availability, offers, and policies
Assist customers with order placement, tracking, returns, exchanges, and cancellations
Resolve customer complaints and escalate complex issues when required
Guide customers through the online shopping journey to improve conversions
Maintain detailed and accurate chat records and customer information
Follow standard operating procedures (SOPs) and quality guidelines
Collaborate with sales, warehouse, and customer service teams for issue resolution
Meet response time, customer satisfaction, and productivity targets
Job Types: Full-time, Permanent, Fresher
Pay: ?15,000.00 - ?20,000.00 per month
Benefits:
Health insurance
Work Location: In person
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