Job Description

We are looking for a dedicated and customer-focused

Chat Support Executive

to handle customer queries via chat and email. The ideal candidate should have excellent communication skills, problem-solving ability, and a positive attitude toward customer service.

Key Responsibilities:

Handle customer queries and complaints via

live chat and email

channels. Provide accurate, valid, and complete information to customers in a timely manner. Maintain customer records and update the CRM with relevant details. Resolve issues efficiently to ensure

high customer satisfaction

. Follow standard processes and company policies during all interactions. Collaborate with the technical and operations teams to resolve complex cases. Meet daily productivity and quality targets.

Required Skills:

Excellent written English communication skills. Good typing speed (minimum 30-35 WPM preferred). Strong problem-solving and multitasking ability. Basic computer knowledge (MS Office, Gmail, etc.). Prior experience with tools like

Zendesk, Freshdesk, Intercom, or Salesforce

will be an advantage.

Qualification:

Minimum 12th pass / Graduate in any discipline. Prior BPO or Chat Process experience (3-4 months) preferred. Freshers with good communication skills can also apply.
Job Type: Full-time

Pay: ₹11,289.86 - ₹15,000.00 per month

Work Location: In person