Job Description

About the Role:

We're looking for smart, enthusiastic, and customer-focused individuals to join our

Chat Support Team

. In this role, you'll interact with customers through live chat, resolve their queries, and ensure a smooth and positive service experience -- all without phone calls.

Key Responsibilities:

Handle customer queries via live chat and email in a professional, timely manner Provide accurate information about products, services, or orders Resolve complaints and escalate issues when required Maintain records of customer interactions and feedback Coordinate with internal teams (sales, technical, billing, etc.) to ensure quick resolution Meet performance targets such as response time, resolution rate, and customer satisfaction

Requirements:

Excellent written communication and typing skills Basic computer knowledge and comfort with multitasking Ability to stay calm and positive while handling multiple chats Good problem-solving and logical thinking skills Flexibility to work in shifts (if required)
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person