responsible for providing customer support and solving queries via chat
. They handle customer inquiries, troubleshoot issues, and offer information about products or services. Efficiency in managing multiple chats and maintaining customer satisfaction is crucial.
Project Planning and Execution:
You will be responsible for planning, scheduling, and executing chat support projects to meet customer service objectives efficiently.
Problem-Solving and Decision-Making:
Your role involves addressing customer queries, resolving issues promptly, and making decisions to ensure customer satisfaction.
Collaboration with Cross-Functional Teams:
You will collaborate with various departments to gather insights, share customer feedback, and streamline processes for enhanced customer experience.
Leadership and Mentorship:
As a leader in chat support, you may mentor new team members, provide guidance, and contribute to team success through effective leadership.
Process Improvement and Innovation:
Continuously identify opportunities for process improvement, implement innovative solutions, and contribute to enhancing the overall customer service experience.
Technical or Customer-Facing Responsibilities:
Engage in technical troubleshooting, provide product information, and ensure seamless customer interactions through chat support channels
Job Types: Full-time, Permanent, Fresher
Pay: ₹14,000.00 - ₹15,000.00 per month
Benefits:
Cell phone reimbursement
Experience:
Live chat: 1 year (Required)
English: 1 year (Required)
Work Location: In person
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