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Year Mumbai, Maharashtra, India

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Key Responsibilities:

Key Performance Indicators:

Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Educate customers on services and processes
Escalate any issues to the Team Leader
Achieve agreed KPIs and Objectives
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team

Qualifications

A Bachelor's degree from any stream if a Fresher
Minimum HSC with a minimum 1 years of relevant experience
Passionate about customer care
Good typing skill
Fluent in written and spoken English
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Positive attitude
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets
Job Location: Andheri East

Job Types: Full-time, Regular / Permanent Salary: ?15,000.00 - ?25,000.00 per month Schedule:

Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

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