Job Description

We are seeking a dynamic and customer-focused individual to join our team as a Chat, Email, and Calling Blended Process Specialist. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding support across multiple channels including chat, email, and phone calls.

Key Responsibilities:

1. Respond promptly to customer inquiries via chat, email, and phone calls, demonstrating professionalism and empathy in all interactions.

2. Provide accurate information and assistance to customers regarding products, services, policies, and procedures.

3. Resolve customer issues, complaints, and escalations efficiently and effectively, ensuring a positive resolution and customer satisfaction.

4. Utilize a multi-channel approach to assist customers, adapting communication style and method based on customer preferences and needs.

5. Maintain comprehensive and accurate records of customer interactions, transactions, inquiries, and resolutions in the CRM system.

6. Collaborate closely with other team members, departments, and stakeholders to ensure seamless communication and resolution of customer issues.

7. Identify opportunities for process improvements and contribute to the development of best practices and procedures for customer support.

8. Stay up-to-date on product knowledge, industry trends, and company updates to provide informed and relevant assistance to customers.

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Health insurance Life insurance Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Performance bonus Shift allowance Yearly bonus
Education:

Higher Secondary(12th Pass) (Required)
Experience:

Customer Service/Sales: 1 year (Required)
Language:

English (Required)
Work Location: In person