FreeKaaMaal.com is one of India's leading online deals, discounts, and coupons platforms. We help millions of users save money through exclusive offers, cashback, and affiliate partnerships. We are looking for a
Chat & Gmail Support Executive
to join our team and provide outstanding support to our growing user base.
Key Responsibilities
Handle
live chat support
and respond promptly to user queries.
Manage
Gmail/email support tickets
, ensuring timely and accurate responses.
Resolve customer concerns related to:
Account login and registration issues
Cashback tracking and redemption
Coupon/offers-related queries
Payment status or pending cashback concerns
Maintain
professional and empathetic communication
with users.
Escalate unresolved issues to the concerned department and follow up till resolution.
Keep records of customer interactions and update the support database.
Assist in
improving customer experience
by sharing feedback with the operations and product teams.
Work towards achieving
response time SLAs
and
customer satisfaction targets
.
Requirements
Bachelor's degree (preferred but not mandatory).
6 months to 4 years of experience
in chat/email/customer support (freshers with good communication skills may apply).
Excellent
written communication skills in English
.
Ability to multitask and manage multiple chat/email conversations simultaneously.
Basic knowledge of
MS Office/Google Workspace
.
Problem-solving skills with a
customer-first attitude
.
Familiarity with
e-commerce, deals, or cashback platforms
will be an added advantage.
What We Offer
Opportunity to work with one of India's top deals and cashback websites.
A young, dynamic, and collaborative work culture.
Skill development and career growth opportunities.
Competitive salary with performance-based incentives.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
Speak with the employer
+91 9315711853
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