Job Description

Customer Success Associate - International Chat Support (Tech Process)

About the Role:

We are looking for a proactive and customer-focused Customer Success Associate to join our Tech Support - International Chat Process team. As part of our customer experience department, you will be responsible for delivering exceptional service and support via chat to a global customer base.

Key Responsibilities:

Provide prompt and accurate responses to customer queries via chat Ensure high levels of customer satisfaction and first-time resolution Troubleshoot technical issues and guide customers through appropriate solutions Collaborate with internal teams to address customer concerns effectively Maintain detailed and accurate records of all customer interactions

Required Skills & Qualifications:

Excellent verbal and written communication skills in English Strong interpersonal skills with the ability to empathize and engage with customers Both graduates and undergraduates are eligible Minimum 6 months of experience in an international process is mandatory

Compensation & Benefits:

Salary: ₹25,000 to ?31,000 CTC Working Days: 5 days a week Shifts: Rotational shifts with rotational weekly offs Perks: Company-provided both side cab facility(UPTO 20 KM)
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹31,000.00 per month

Benefits:

Paid sick time Paid time off
Experience:

Customer Service / Chat: 1 year (Required)
Language:

English (Required)
Work Location: In person