Job Description

Chat Consultant

Toast is driven by building the restaurant platform that helps restaurants adapt, take control,
and get back to what they do best: building the businesses they love.

Toast is an industry leader, and we know that at the core of our success are our Toasters
providing world-class experiences. Our Chat Consultants are driven with purpose
to resolve solutions and act as Toast experts to help Toast\'s customers thrive! Care
consultants work as one team to answer incoming customer questions from multiple
channels including chat & email.

You will need to be hungry for learning everything, \'Toasty,\xe2\x80\x9d
to showcase how our rapidly expanding software suite is better together!

About this roll*

\xe2\x97\x8f Advocate for Toast customers by always being ready to answer incoming chats, and
email.
\xe2\x97\x8f Purposefully expand your knowledge of Toast\'s Supplier & Accountant product on a
weekly basis through professional development time, trainings, knowledge base
articles and the experience gained from performing the roll
\xe2\x97\x8f Independently problem-solve with consistency; in this front-line role it is your
responsibility to craft accurate outcomes that make Toast customers time and
satisfaction the priority.
\xe2\x97\x8f Master the art of probing questions with Toast resources to assess and resolve
customer needs that keep restaurants happily running Toast.
\xe2\x97\x8f Embrace a hospitality mindset that makes Toast Customer Care a differentiator of
service in the industry.
\xe2\x97\x8f Engage with the roll by executing a recipe for success. Being on time, ready to deliver
and finishing the dish for our customers every single time.
\xe2\x97\x8f Key performance indicators you\'ll be measured against include Attendance,
Adherence, First time Resolution, Average Handle Time, Customer Satisfaction and
Productivity.
\xe2\x97\x8f Lead with your voice to benefit customers, your peers, Toast, and commit yourself to a
career of growth.

Do you have the right ingredients*?

\xe2\x97\x8f 3 to 8 years of expertise in championing the customer experience in constantly
evolving ways which primarily includes incoming chats but may include emails.
\xe2\x97\x8f Open to schedules that may include weekends and holidays.
\xe2\x97\x8f Technically savvy individual who can perform their work.
\xe2\x97\x8f Multi-tasking is required to excel and includes taking notes in-real time, navigating
multiple databases, investigating, working on multiple screens, chatting to the
customer and collaborating with peers in a time-conscious results-driven workflow.
\xe2\x97\x8f Empathizer-in-chief who takes ownership of the customer journey to de-escalate and
empower customer outcomes.
\xe2\x97\x8f Comfortable with a constantly evolving, fast-paced environment, and requiring
Toasters to operate with great judgment making skills.
\xe2\x97\x8f Demonstrating to customers how Toast products work better together and providing
insights which features & services could be game changers for how they optimize their
restaurants.
\xe2\x97\x8f Stays curious, gets involved, and is willing to ask + give help in their journey at Toast

Our Spread of Total Rewards

\xe2\x97\x8f Earned, casual & Sick leaves.
\xe2\x97\x8f Floater Holidays
\xe2\x97\x8f Professional Development Reimbursement Program
\xe2\x97\x8f Various peer and company recognition programs
\xe2\x97\x8f Medical Insurance, Accidental & Term Life Insurance

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact .

Toast Inc