Job Description

The Chat Agent is responsible for delivering prompt and professional customer support through online platforms. This role involves managing order-related tasks, handling inquiries, and working closely with internal teams to ensure a high level of service and sales conversion.

Key Responsibilities

Respond to customer inquiries and concerns via online chat and email with empathy and professionalism. Provide accurate information about pharmaceutical products, usage, availability, and side effects. Assist customers in placing orders for prescription and non-prescription medications and verify prescription and payment details. Follow up on orders pending over 12 hours, escalate if needed, and coordinate with the operations team to ensure timely delivery. Track pending refunds (cash/account) and communicate updates to concerned departments. Maintain confidentiality and comply with healthcare regulations in handling customer information and medical records. Monitor online pharmacy emails, respond using approved templates, and escalate queries as necessary. Report product anomalies, website issues, and stock alerts. Assist in uploading and reviewing product images and content. Convert all inquiries into sales to the best possible extent with maximum effort. Document feedback, actions taken, and resolutions in an issue tracker. Address low-star reviews with corrective actions. Submit a weekly report summarizing team performance, customer feedback, operational insights, and product suggestions. Undertake any additional responsibilities assigned by management
Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?12,000.00 per month

Application Question(s):

Do you have either D.Pharm or B.Pharm qualification? (Yes/No)
Language:

Hindi (Preferred) English (Required)
Work Location: In person

Speak with the employer

+91 9544417300