Job Description

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Job Information

Date Opened

03/05/2025

Job Type

Permanent

RSD NO

10380

Industry

IT Services

Min Experience

3

Max Experience

5

City

Hyderabad

State/Province

Telangana

Country

India

Zip/Postal Code

500001

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Work location: FT office in Hyderabad. Charles River Support engineer 5+ years of experience with 3+ exclusively in CRD Support. The Charles River Support engineer will be responsible for servicing critical business incidents using Charles River platform. The role will require the candidate to have a strong command of Charles River Server and Desktop functionalities. The candidate will be required to service the incidents that are logged by the business / end users of the CRD platform. Perform basic triage to resolved the tickets . Document the changes and propagate the ticket to L3 in case of major change to functionality / code. The activities will also include performing critical data analysis and making recommendations to the business to simplify their workflows. Work closely with Business Analysts and Technical Leads to understand business requirements and contribute towards design decisions Work closely with Senior Stakeholders and represent the team as a CRD support specialist. Manage SLA and adhere to the ticket resolution timelines. Maintain KEDB and document the SOP Basic Requirements: Bachelors degree from an accredited university or college 3+ yrs of Charles River platform experience is required with version 9.1 and up 3+years of Knowledge of Trading and Trade Booking lifecycle is a must and hands on experience with messaging APIs like IBM MQ 3+ years of experience with writing Technical requirements Preferred Qualifications: Ability to learn quickly Ability to work effectively upon multiple work items at the same time Ability to work in a virtual team across disparate geographies and time zones. Positive team player. Well organized Flexible approach to working hours. Practical and pragmatic approach to work Strong attention to detail and accuracy Ability to work with multiple stakeholders Strong communication skills and presentation skills are a must as the candidate will face off with business stakeholders



At Indium diversity, equity, and inclusion (DEI) are the cornerstones of our values. We champion DEI through a dedicated council, expert sessions, and tailored training programs, ensuring an inclusive workplace for all. Our initiatives, including the WE@IN women empowerment program and our DEI calendar, foster a culture of respect and belonging. Recognized with the Human Capital Award, we are committed to creating an environment where every individual thrives. Join us in building a workplace that values diversity and drives innovation.