Job Description

Lead with Accountability:

Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.

Cultivate Customer Relationships:

Empower your team to enhance and expand customer engagement.

Talent Acquisition and Development:

Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.

Champion of Change:

Lead by example in adopting transformation initiatives and fostering a culture of positive change.

Operational Excellence:

Instill a mindset of continuous improvement, enhancing team efficiency and service quality.

Career Development:

Offer opportunities for team growth and development, preparing them for future career advancements.

Cross-Functional Collaboration:

Work seamlessly with internal partners in different BU's, engineering, planning, and sales to ensure comprehensive customer support.

What your background should look like:

Experience in a shared service environment. Stake Holder management experience Track record of successful change management in Customer Care. Leadership experience in large, multi-layered teams. 8 + years in multinational Customer Care operations, with at least 5 years in a relevant role. Effective collaboration across all organizational levels. Industry-specific experience is advantageous. Exceptional communication skills.

Competencies

Motivating Others
Building Effective Teams
Managing and Measuring Work
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
SET : Strategy, Execution, Talent (for managers)

Job Locations:

Bangalore, Karn?taka 560076

India

Travel Required:

None

Requisition ID:

143166

Workplace Type:

External Careers Page:

Sales & Marketing