Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.


The Position
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.


The Position
The

Global Digital Hub

has newly been established within Roche Services & Solutions Center. Our main purpose is to strengthen the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design.


As a Channel Operations Lead, you will play a critical role in ensuring the highest standards of production consistency and quality across digital marketing channels, starting with Email and Web. You will work closely with the Channel Experience, MarTech, and IT teams to gather and disseminate best practices, monitor channel utilization, oversee production workows, and track performance metrics. Your focus will be on aligning production processes with Roche's broader digital transformation goals and operational excellence. Additionally, you will escalate potential issues and early warnings to the Operations Team Lead, ensuring proactive management of any challenges that may arise. This role requires close coordination with the Channel Experience and MarTech teams. You will support Roche afliates and/or business teams and collaborate with cross-functional stakeholders to enable scalable, data-driven, and impactful digital customer engagement.

Responsibilities

Gather Best Practices:

Research and identify best practices for each channel through coordination with the Channel Experience, MarTech, and IT teams Collaborate with different teams to collect information on effective methods and strategies. Document and standardize best practices for distribution to the Lab's production teams.

Ensure Production Consistency and Quality:

Oversee the implementation of standardised production processes across all channels. Conduct regular quality checks to ensure adherence to best practices and identify areas for improvement. Work with production teams to address any inconsistencies and suggest workow optimisations.

Reports on Channel Utilisation and Metrics:

Track and analyse channel utilisation data to provide insights on performance and efciency. Prepare and present concise reports on key metrics to stakeholders to inform the Delivery Lead about production status for each channel. Use data-driven insights to recommend improvements and strategies for enhancing channel performance.

Escalate Potential Issues and Early Warnings:

Monitor production activities to identify potential issues and early warning signals. Communicate and escalate any concerns promptly to the Operations Team Leads. Collaborate with relevant teams to develop and implement mitigation strategies.

Who you are

You are a strategic thinker and skilled operations professional with a passion for digital marketing production. With strong analytical capabilities, excellent cross-functional collaboration, and a quality-focused mindset, you excel at bringing order and consistency to complex, fast-moving environments. You thrive in dynamic, international teams and are condent managing workows, metrics, and escalation paths to ensure digital content is delivered at the highest standards.

Required work experience

Bachelor's degree in Engineering, Business Administration, Marketing, or a related eld. Proven experience in digital marketing operations management, channel management, or a similar role. Strong analytical and problem-solving skills with a data-driven mindset. Excellent communication and interpersonal skills for effective collaboration across teams. Ability to manage multiple projects and prioritize tasks in a fast-paced environment. Prociency in using workow management tools and reporting software

Explore what the Global Digital Hub is about.


Discover the Roche Services & Solutions Center and how we work together as a truly global team!

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Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.



Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.



Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.