Job Description

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Role Responsibilities

Franchise Building

• To work jointly with Digital & Product Team to implement new digital enablers (LMS & RTOB).
• Competition Analysis- through market visits on ground to determine what really is happening at competition
• Work with Product / Segments team to deliver Right product in line with building USP & reduced cost
• Manage productivity of frontline with riders/promotions.
• Develop Sales pitch & train the team.
• To support NSM in achieving the desired COA

Strategic Initiatives

• To implement group scorecard model for all channels managed.
• To create standard performance metrics across all sales channels.
• Ensure fair and right incentivization of all sales roles.
• To frame and launch sales contests to drive sales KPI's.
• Identify the real pain points of frontline through 'Voice of Frontline' and work with product & segment team to eliminate the same.
• To work on increasing productivity of the sales team
• Rationalize Incentive pay-outs across channels
• To work towards optimal span of control across all channels handled
• Identify Process Efficiencies and champion right through to implementation.
• Coordination with the Assurance team to determine where and what practical course corrective actions are to be done for frontline.
• Create and maintain the distribution plan for CCPL team

MIS

• Managing all relevant MIS reports, ensuring that all key sales MIS are sent on time, accurately and consistently within the relevant TAT's
• Proactively understand need of any business trackers and implement the same
• Accuracy of the MIS is must
• Work with regional teams to understand their requirement and implement the same

Other Responsibilities

• Analysis of data as and when required
• Automate data processing and MIS generation to save time and cost
• Custodian of all the backup data and information for the business
• Work on central strategic initiatives as and when required
• Support in maintaining the employee dash board

Our Ideal Candidate

• 5 year + experience in the banking industry in a similar role.
• Overall understanding of the Credit card business with experience from Telesales, Branch and TPS sales
• Must be number oriented and understanding of card booking process
• Must possess excellent MS Excel understanding
• Any other BI tool like power Bi etc or R / Python is an added advantage

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