Job Description

• Leading the change management activities within a structured process framework
• Designing the strategic approach to managing change and support operations that fall within the domain of change management
• Evaluating the change impact and organizational readiness to limit potential risk
• Supporting training and communication as part of change management
• Activities may include designing or delivering specialized training resources to appropriate userbase
• Evaluating the risk of change and providing actionable guidelines on reducing the impact
• Evaluating resistance in adopting the change at the user process and technology level
• Managing the change portfolio which allows the organization to prepare for and successfully adopt the change
• Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk
• Conduct post implementation reviews to assess the decisions and performance related to the change request Supporting the change manager in decisions for major changes
• Evaluating Requests for Change RFCs the available resources impact of change and organizational readiness
• Validating that appropriate tests and evaluation are performed before high risk changes are approved
• Documenting relevant processes and activities
• Supporting the design of change implementation scheduling

Primary Skills

• Change Manager
• Change Management
• ITIL

Secondary Skills

• Reviewing a change implementation process Supporting the design and approving new change process models Using the diverse knowledge base skills and expertise of each CAB member to provide a unique perspective before a decision is finalized
• Assessing the relative importance of the emergency change request
• Supporting the change manager during impact and risk assessment
• Reviewing the change request risk analysis and impact evaluation before the decision is finalized
• Approving or rejecting an emergency change
• Evaluating the efficacy of the emergency change implementation process
• Devising the process in support with the change manager and CAB Communicating the guidelines to appropriate stakeholders
• Facilitating cross departmental collaboration necessary for change management
• Evaluating and improving the change management process Reporting on the performance of the process to CAB and change manager Initiating process improvements

Ref: 1749757

Posted on: Jan 4, 2024

Experience level: Experienced

Contract Type: Permanent

Location:

Bangalore, MH, IN

Department: Services

Capgemini