Job Description

Service Delivery Drive actions that increase the percentage of changes that are implemented correctly first time Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt Ensure that all changes are managed as planned within the timescales agreed with the change requester Escalate any changes which are damaging the quality of the Capgemini Outsourcing NA service Ensure all changes comply with internal Capgemini controls and customer regulatory controls Ensure agreed Request for Change RFC are entered correctly in the Change Control System Organize Change Advisory Board Meetings CAB ensure agenda and papers are issued to participants in good time Review monitor and communicate the progress and final outcome of changes to all relevant parties Ensure a back out plan is in evidence and has been considered within the overall implementation plan to minimize imnpact to service availability Ensure configuration items CI are liked to the change Ensure that full approval is granted prior to implementing changes Ensure change related documentation is completed and updated Ensure Capgemini global process for Change Management is utilized Liaise with all parties to ensure that information and approvals for changes are cummicated and understood by all stakeholders Ensure RFCs are allocated an apprpropriate priority in collabroation with the requester to ensure appropriate scheduling Reject impractical RFCs Chair CAB meetings Ensure justification for Change is evident Ensure all impacted interest parties are informed throughout the change liefcycle Take personal control of Emergency Changes Chair Post Implementation Review meetings Manage follow up actions identified from post implementation reviews Create and distriubte daily weekly and adhoc reports Conduct regular training for resolver groups in preparing RFC s Customer Supplier Relationship Drive actions that minimize disruption to our customer s environments due to changes Keep costs of change activities down Primary Skills Experience in Change Management process ITIL Knowledge CAB,ECAB RAC Secondary Skills Establish credibility with the client delivery teams and 3rd party suppliers Understand the clients business and the impact of changes you manage on their environment Have strong knowledge of customer s contractual requirements Service Excellence Prioritizing of own work to meet internal external deadlines Problem identification and resolution analysis

Monster