Job Description

Responsibilities:

Primary point of contact with Clients and Operations regarding change requests to existing lines of business. Responsible for tracking receipt of change requests from stakeholders, internal and external. Responsible for documenting business requirements, for use by Clients, Operations and Technology. Act as liaison with Clients, Operations and Technology for any technical/program requirements. Responsible for concurrently coordinating change requests varying in degree of scale, scope, and complexity. Work with clients, operations, and technology, as required, to ensure timely responses to change requests to enable quoting to the business for approval. Assist operations with cost, pricing, opportunity, and workflow analysis. Document change requests and updates to change requests, as required. Attend all change request meetings as required. Review and assist with development and streamlining of current Workflows with the PMO team. Updating and collection of existing Operational documentation (i.e., Call flows) Other duties and functions as assigned.


Requirements:

College/University degree preferably in project/change management considered an asset. 2-3 years' experience in finance industry in projects/operations related environment Read and speak English (and French, if applicable) fluently Strong interpersonal & communication skills, both written and oral A strong desire to learn, grow and willingness to take on new challenges. Strong ability to work in a high-pressure environment and to multi-task. Highly flexible on work schedule, motivated, punctual, dependable Strong time management skills along with well-developed analytical, critical thinking and problem-solving skills Excellent team player but able to work independently. Experienced with working in a task and goal-oriented team focus environment. Knowledge of Microsoft Project, Visio, Word, Excel, Power Point, and SharePoint * Good understanding of all company policies, standards, and procedures as they pertain to change management.