Job Description

Company Overview

Twixor is a leading provider of digital customer engagement solutions over messaging channels. Our innovative platform enables businesses to orchestrate end-to-end transactions and deliver personalized experiences to their customers. With offices in Singapore and India, we serve a global client base, including Fortune 500 companies.

Job Overview

We are seeking a skilled and experienced Chabot Developer/Designer to join our dynamic team at Twixor. As a Chabot Developer/Designer, you will be responsible for creating and maintaining conversational AI solutions that enhance customer engagement and automate business processes. This is a mid-level position requiring 4 to 6 years of experience. The role is based in Chennai, Tamil Nadu, India and is a full-time position.

Qualifications and Skills

• Bachelors degree in computer science, engineering, or a related field.
• Proven experience in developing and designing chatbot applications, preferably in a commercial setting.
• Solid understanding of conversational AI platforms such as Dialogflow, Microsoft Bot Framework, or IBM Watson Assistant.
• Proficiency in programming languages like Python or Node.js.
• Experience with natural language understanding (NLU) and natural language processing (NLP) technologies.
• Familiarity with messaging channels and APIs, including WhatsApp, Facebook Messenger, and Telegram.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.

• Design and develop chatbot applications using industry-leading conversational AI platforms.
• Create conversational flows and dialogue models to drive effective customer interactions.
• Implement natural language understanding (NLU) and natural language processing (NLP) capabilities to interpret user inputs.
• Integrate chatbot solutions with messaging channels such as WhatsApp, Facebook Messenger, and Telegram.
• Collaborate with cross-functional teams, including software developers, UX/UI designers, and product managers, to create seamless customer experiences.
• Troubleshoot and resolve any issues or bugs related to chatbot functionality.
• Stay up-to-date with the latest trends and advancements in chatbot development and AI technologies.
• Contribute to the continuous improvement of our chatbot platform and development processes.

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