Cfs Operations Support
Year India, India
Job Description
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Skills:
- Techno-functional skill set to manage support while also guiding the team where they need technical help
- Good understanding of ITIL, ITSM principles
- Grasp on SLA and OLA management
- Ability to create metrics and dashboards to track Operations Health
- Excellent Communication Skills to work with team and build rapport with Customer
- Manage an 11 person Prod Support team to provide committed capacity and level of service
- This role operates in Aus, EMEA, and US Shift
- Manage capacity and succession planning
- Manage daily Operations and handle escalations before they are raised
- Create Weekly and Monthly Metrics, Reports to track project health
- Take care of Project Admin activities like Audits, Appraisals, etc.
- Accurately manage Revenue Forecasts and Invoices
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Job Detail
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Job IdJD3731685
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear