Job Description

Job Title: CE&T Tooling Manager Assistant Job Location: Uniops Bangalore ABOUT UNILEVER: Be part of the world\xe2\x80\x99s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life \xe2\x80\x93 giving us a unique opportunity to build a brighter future. Every individual here can bring their purpose to life through their work. Join us and you\xe2\x80\x99ll be surrounded by inspiring leaders and supportive peers. Among them, you\xe2\x80\x99ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we\xe2\x80\x99ll work to help you become a better you. ABOUT UNIOPS: Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit. Job Purpose Unilever has an agreed IT mission to leverage internal & external capabilities to shift its focus to growth initiatives and business transformation in response to business strategy. It is committed to deliver simpler, more cost-effective IT solutions to supporting a robust business agenda. The CE&T Tooling Manager Assistant will be responsible for coordinating the management, configuration, and optimization of IT environments, as well as supporting the implementation and administration of various IT tools. You will play a crucial role in ensuring the stability, efficiency, and effectiveness of our IT systems and tools by facilitating seamless coordination and collaboration among different teams and stakeholders. Experience Required:

• 5+ years of working experience in a DevOps area, working within a fast-paced and fast-evolving environment.
• Proven experience in coordinating and managing IT environments within a professional environment.
• Strong understanding of IT infrastructure components, configurations, and dependencies.
• Familiarity with environment provisioning and configuration processes, including infrastructure-as-code (IaC) frameworks.
• Knowledge of Change Management and Release Management principles and best practices.
• Strong organizational and coordination skills to manage multiple environments.
• Excellent communication and interpersonal skills to facilitate effective collaboration among different teams.
• Detail-oriented mindset with the ability to document configurations and procedures accurately.
• Strong understanding of various IT tools across different domains, such as project management, collaboration, service management, monitoring, and automation.
• Familiarity with administering and configuring IT tools, including user management, permissions, and integrations.
• Excellent problem-solving and troubleshooting skills to address user inquiries and resolve tooling-related issues.
• Ability to create clear and concise documentation and training materials for IT tools.

Key Responsibilities Tooling Management

• Tooling Administration and User Support: Administer user accounts, permissions, and access controls for IT tools. Provide user training and support to ensure effective and efficient utilization of the tools.
• Tooling Configuration and Customization: Work closely with IT teams, including developers and administrators, to configure and customize IT tools to meet specific business needs. Collaborate on workflows, reports, dashboards, and other tooling features to optimize usability and functionality.
• Tooling Documentation and Training Materials: Develop and maintain comprehensive documentation and training materials for IT tools, including user guides, FAQs, and knowledge base articles. Ensure documentation is up-to-date and easily accessible to users.
• Tooling Integration and Data Management: Collaborate with IT teams to integrate IT tools with other systems and data sources. Ensure data consistency and accuracy across different tools and platforms. Perform data migrations, imports, and exports as required.
• Tooling Communication and Collaboration: Facilitate effective communication and collaboration among stakeholders regarding tooling initiatives, updates, and best practices. Organize and facilitate tooling-related meetings, workshops, and training sessions as needed.
• Tooling Performance Monitoring and Reporting: Monitor the performance and usage of IT tools, collect and analyze data to identify areas for improvement. Generate reports and metrics on tooling usage, adoption, and effectiveness. Provide insights and recommendations for optimizing tooling performance.
• Continuous Improvement: Support and work un the opportunities for process improvement and automation within environment management. Collaborate with teams to streamline workflows, reduce manual effort, and enhance the overall effectiveness and efficiency of environment coordination.

Skills Good soft and interpersonal skills related to Collaboration, Problem Solving, Strategic Thinking, Adaptability and Business Acumen demontranting thought:

• Organisational awareness, good team player and strong multi-cultural sensitivity.
• Able to adapt in front of disruption and changes.
• Resilience
• Have exceptionally good problem-solving skills.
• Experience on software/ application lifecycle.
• Proven track record in driving process simplification.
• Time Management
• Have an ability to work in a highly collaborative and fast-evolving environment.
• Focus and bias for action to deliver results today, while having a curiosity to experiment and innovate for tomorrow.

Good hard and technical skills Including:

• Azure Cloud (Azure SQL, Azure Kubernetes Services, Azure DevOps, Azure Databricks)
• Bitbucket, Jenkins, Sonar, CodeScan
• ALM (Application Life Cycle Management)
• CD/CI
• Cloud (IaaS, SaaS and PaaS) Management Infrastructure Change Management
• Experience of using JIRA/Confluence agile tool sets
• Agile methodology
• ITIL management.

Desirable Cloud Hard Skills

• Working in Computing Platforms, Security and Compliance, Automation and Orchestration
• Sales & Service, Consumer Good and Commerce Salesforce Clouds
• Marketing Salesforce Cloud

Characteristics

• Excellent collaborative and supportive of IT and of its strategies.
• Good in approach to decision making and problem solving that is principle-based and data driven.

Key Interfaces

• UniOps Managers within the groups including key partners such as Product Line, Solution Delivery, Architeture, Cyber Security & Operational Teams.
• Vendor teams.

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we\xe2\x80\x99ll work to help you become a better you!