Job Description

Description:
Overview
CTG is seeking experienced Cerner Revenue Cycle Scheduling Support Analysts to support and optimize front-end scheduling workflows within our Cerner Millennium environment. This role is critical in ensuring accurate appointment scheduling, streamlined patient access processes, and efficient coordination between clinical and revenue cycle operations. The ideal candidate will have strong expertise in Cerner Scheduling along with hands-on experience in Eligibility, Patient Engagement, and Referral Management.
Key Responsibilities
Application Support & Troubleshooting

• Provide day-to-day support for Cerner Scheduling, including resource scheduling, visit types, location mapping, and template build issues.
• Troubleshoot scheduling conflicts, configuration errors, workqueue concerns, and appointment workflow issues.
• Analyze and resolve user-reported issues, ensuring minimal disruption to patient flow and front-end processes.

Scheduling Configuration & Optimization

• Build and maintain provider templates, slot types, visit types, booking rules, and schedule availability.
• Enhance scheduling workflows to improve patient access, reduce appointment errors, and support operational goals.
• Collaborate with clinical departments, patient access, and revenue cycle teams to align scheduling logic with organizational requirements.

Eligibility & Patient Access Support

• Support Eligibility (RTE) processes for scheduled appointments, ensuring accurate insurance capture before the patient encounter.
• Monitor eligibility failures and coordinate with patient access teams to resolve data or system issues.
• Integrate eligibility workflows into scheduling to support clean billing and reduce registration-related denials.

Patient Engagement Solutions

• Support Cerner Patient Engagement tools, including online scheduling, appointment reminders, patient portal interactions, and self-service check-in workflows.
• Troubleshoot patient-facing scheduling issues and ensure seamless connectivity between front-end systems.

Referral Management

• Support and maintain Referral and order workflows related to scheduled services.
• Ensure referrals are accurately routed, documented, and connected to scheduled appointments.
• Collaborate with clinical and authorization teams to ensure scheduling workflows support required referrals and authorizations.

Testing, Upgrades & Enhancements

• Participate in system upgrades, domain refresh activities, and new functionality implementations.
• Conduct functional and integrated testing for scheduling-related enhancements.
• Document workflows, provide end-user training, and support go-live events.

Data Integrity, Reporting & Process Improvement

• Monitor scheduling accuracy, template adherence, and appointment utilization metrics.
• Identify opportunities to streamline workflows and improve the patient scheduling experience.
• Support report requests related to scheduling performance, template usage, and referral activity.

Qualifications
Required

• 3+ years of experience supporting Cerner Scheduling or Cerner Revenue Cycle applications.
• Strong knowledge of scheduling workflows, template configuration, and patient access operations.
• Experience with:

• Eligibility (RTE or batch workflows)
• Patient Engagement / patient portal scheduling
• Referrals and authorization workflows
• Excellent troubleshooting, communication, and analytical skills.
• Ability to interpret build logic and translate operational needs into system functionality.

Preferred

• Experience working in a hospital or large ambulatory clinical environment.
• Understanding of revenue cycle impacts related to scheduling and insurance accuracy.
• Cerner certification(s), if applicable.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Morgan Fickert at Morgan.Fickert@ctg.com. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $105,300 to $140,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About Us:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Skills Required