Job Description

Description:
Overview
CTG is seeking a versatile and highly skilled Clinical Applications Analyst to serve as the subject matter expert (SME) for our core clinical and specialized practice management systems, focusing on Cerner Ancillary Applications, athenahealth, and Raintree. This critical role requires a strong background in healthcare IT, a deep understanding of clinical and revenue cycle workflows, and the ability to manage complex integrations to ensure efficient, compliant, and high-quality patient care delivery across all venues.
Key Responsibilities
System Support & Maintenance (Cerner, athenahealth, Raintree)
Tier 2/3 Support: Serve as the primary point of escalation for all application issues related to Cerner Ancillary modules (e.g., Scheduling, Orders, Rev Cycle components), athenahealth (EHR/PM/RCM), and Raintree Systems (EHR/Practice Management for Therapy/Rehab).
Troubleshooting & Resolution: Diagnose, resolve, and document complex system issues related to system functionality, user access, data integrity, and reporting.
System Configuration: Perform configuration changes, table maintenance, and build modifications within all three platforms to align with business requirements and clinical best practices.
Integration & Workflow Management
Interface Management: Monitor and troubleshoot data flows between Cerner Millennium and the independent athenahealth and Raintree systems, primarily using HL7 and API interfaces.
Workflow Optimization: Partner with clinical departments (especially therapy/rehab) and Revenue Cycle teams to analyze current state workflows and configure systems to improve charge capture, scheduling efficiency, and clinical documentation.
Project Participation: Participate in system upgrades, testing cycles, patch deployment, and new feature implementation across all managed applications.
Compliance, Documentation, & Training
Documentation: Develop and maintain technical documentation, configuration manuals, and end-user training materials for all supported systems.
Training: Provide advanced training and knowledge transfer to super-users and the help desk team.
Regulatory Adherence: Ensure all system configuration and workflows support HIPAA, HITECH, and other relevant healthcare regulatory requirements.
Required Qualifications & Experience
Experience: Minimum of 4 years of experience in a dedicated Healthcare IT Analyst or Application Support role.
Core EMR/EHR Expertise:
Cerner: Proven experience supporting and configuring multiple Cerner Millennium Ancillary applications (e.g., Scheduling, Registration, Financials, or specialized modules like RadNet, PathNet).
athenahealth: Direct experience supporting, configuring, or implementing athenaOne (EHR, Practice Management, and/or RCM modules).
Raintree: Direct experience supporting, configuring, or implementing the Raintree Systems EHR/Practice Management platform, ideally within a physical therapy, occupational therapy, or speech therapy environment.
Technical Skills: Strong understanding of interface technologies (HL7, APIs) and the data exchange between dissimilar healthcare platforms.
Soft Skills: Exceptional problem-solving, analytical, and communication skills. Must be adept at managing multiple projects and priorities simultaneously.
Preferred Qualifications
Certifications in any of the primary supported platforms (e.g., Cerner Certified, Raintree certified, athenahealth Pro Certification).
Experience in Revenue Cycle Management (RCM) workflows, including charge capture, claim submission, and denial management.
Bachelor's degree in Computer Science, Health Informatics, or a related clinical field.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at Dallas.Bell@ctg.com. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $110,000 to $130,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. Pay Range: USD $110,000.00 - USD $130,000.00 /Yr. About Us:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Skills Required