Job Description

Job Title: Centre Manager - Frameboxx Malad

Role Overview

The Centre Manager is fully responsible for

sales, operations, team performance, and student experience

at the Malad centre. This is a leadership + numbers-driven role; not a desk job.

Key Responsibilities

1. Sales & Revenue

Own monthly admissions targets; leads to conversions. Manage counsellors; daily follow-ups, closures, pipeline reviews. Handle walk-ins, parent meetings, and fee negotiations. Push upgrades, repeat courses, and referrals.

2. Team Management

Lead counsellors, faculty, and admin staff. Set daily expectations; track performance. Conduct reviews, training, and discipline where required. Ensure team alignment with Head Office goals.

3. Operations

Smooth day-to-day centre functioning. Timetable management; faculty allocation. Ensure classes run on time with proper quality. Handle escalations, complaints, and retention. Supervise all classes start and end on prescribed times. Supervise course completion times and make sure it's met.

4. Student & Parent Experience

Ensure high satisfaction and low dropouts. Handle feedback, issues, and resolution personally if needed. Build long-term trust with parents and students.

5. Reporting & Compliance

Daily sales and lead reports. Maintain Google Sheets efficiently. Monthly revenue, expenses, and performance summaries. Follow Frameboxx SOPs strictly.
Required Skills & Experience

4-7 years experience in

education centre management, training institutes, or sales-led roles

. Strong counselling and closing skills. Proven ability to lead teams and hit targets. Comfortable with pressure, numbers, and accountability. Good communication in English & Hindi (Marathi a plus).
What This Role Is NOT

Not a passive admin role. Not limited to HR or scheduling. Not for people who avoid targets or ownership.
Why This Role Matters

This role directly impacts

revenue, brand image, and growth

of the centre. A strong Centre Manager can easily become a

Regional Head

level asset long-term; weak ones fail fast here.

Job Types: Full-time, Permanent

Pay: ?34,472.90 - ?69,774.84 per month

Work Location: In person