Job Description

House of Cure, India's first co-working space for Medical Professionals looking for Centre Manager for Khar and Lower Parel Centre.

Apply here and after applying send Hi on whatsapp 9090636359

Job Profile: Centre Manager

Job Purpose

To lead and manage all administrative, operational, and customer care functions of the House of Cure clinic/co?working centre. This person ensures smooth day?to?day operations, high quality of customer experience, efficient resource utilisation, compliance with healthcare and safety standards, and supports growth of the membership/subscription/bookings business.

Key ResponsibilitiesOverseeing Customer Care & Experience with Team

Handle all customer inquiries (phone, WhatsApp, email, in?person) promptly and professionally.

Manage bookings for cabins, conference rooms, dentists/non?dental, etc. Ensure smooth scheduling, accurate records.

Onboarding new members / practitioners: explain membership plans, pricing, rules, facilities.

Collect feedback, address complaints, follow up.

Maintain high levels of customer satisfaction; ensure waiting area, reception, client touchpoints are clean, welcoming, efficient.

Operations Management

Oversee daily centre operations: reception desk, Consulting Rooms, Procedure Rooms, housekeeping, sterilization, pantry, internet/IT, utilities, facility maintenance.

Ensure medical/treatment rooms are ready, clean, stocked, sterilised per protocols.

Manage medical waste disposal.

Oversee security, safety, hygiene standards.

Manage inventory: supplies (sterilisation materials, cleaning, pantry, stationery, etc.).

Coordinate with suppliers / vendors for maintenance, supplies, equipment.

Administration & Back?Office

Maintain records: bookings, memberships, payments, invoices, complaints, feedback.

Assist in billing, accounting support (coordinating with finance / external agency if any).

Documentation & printing support.

Maintaining practitioner / member contracts, agreements.

Scheduling staff (receptionists, cleaners, etc.), leave management.

Oversee time slots / cabin usage, ensure utilisation is maximised.

Prepare daily / weekly / monthly operations reports, metrics.

Membership / Packages / Pricing Implementation

Implement membership plans and packages: monitor validity, hours used, renewals, upgrades.

Assist in pricing review: feedback from customers, utilisation, competitor benchmarking.

Promotional offers / packages; coordinate with marketing for member?driven campaigns.

Team Management

Supervise front desk/reception, cleaning/housekeeping, sterilisation staff, possibly security or assistants.

Train staff in customer etiquette, hygiene & sterilisation protocols, safety.

Ensure staff follow SOPs.

Set performance expectations, monitor KPIs, give feedback.

Compliance & Quality Assurance

Ensure all health / medical facility standards are met.

Maintain records for audits if needed.

Ensure cleanliness, patient safety, privacy, etc.

Adherence to legal/regulatory requirements.

Coordination/Communication

Serve as the internal point of contact between practitioners/members and operations.

Coordinate with founders/leadership for strategic inputs.

Ensure communications (notifications, changes, downtime etc.) are passed on to members.

Coordinate with marketing / community engagement.

Key Performance Indicators (KPIs)

Booking occupancy rate (cabins / rooms) vs capacity

Growth in membership numbers

Customer satisfaction score / Net Promoter Score (NPS)

Number of complaints resolved and time to resolution

Room readiness / cleanliness and sterilisation compliance rate

Revenue from memberships/bookings vs targets

Operational cost control (supplies, utilities, maintenance)

Rate of renewals / upgrades for memberships

Required Qualifications & Skills

Must-have:

Bachelor's degree (Business Administration, Healthcare Management etc.) or relevant experience

Experience in administrative operations (ideally in healthcare / clinics / co?working / shared service spaces)

Strong customer service skills

Good people management skills

Good organizational and multitasking ability

Familiarity with hygiene, sterilisation, safety standards in healthcare facility

Basic financial literacy (billing, payments, invoicing)

Good communication skills (verbal & written)

Problem?solving skills; ability to anticipate issues and take initiative

Nice-to-have:

Experience with working in Large Hospital OPD complex, Chain of Diagnostic Centre

Experience with property management or co?working space operations

Experience in working with 5 Star Hospitals guest relations / front office

Familiarity with medical software / patient management systems

Experience in membership/subscription models

Knowledge of local regulations in healthcare / clinic licensing

Exposure to facility design / layout planning

Digital skills: managing online bookings, social media or support tools

Work Conditions

Based in the House of Cure centre (on?site). Supervise staff and frontline interactions; being hands?on when required. Must ensure high standard of cleanliness and safety. Highly responsive to clients and practitioners.
Experience

Preferably 3?5 years in clinic / facility operations / co?working space management / customer support roles. Experience in healthcare facility (clinic) admin is a strong plus. Proven track record of managing multiple tasks, leading small teams, improving operational efficiencies.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person