Job Description

Job Responsibility - Summary:

Team working and leadership; create new strategies and stay on top of the administration side of things. Managing clinical, and non-clinic staff; Managing the recruitment, selection, appraisal, and development of staff; Monitor attendance and timings Managing premises, cleaning, and security (often via sub-contractors); Ensure the best customer service through proper coordination with the medical team and give suitable solutions for the customer Purchasing equipment and supplies and organizing stores; Software entries: To ensure timely entries of data in the software and monitor the same. Work with software vendors to implement changes/improvements. To ensure cleanliness, hygiene, and maintenance of the center. Ensuring all documentation of patients like consent forms, and post-procedure reports are updated on a daily basis. To assist in the recruitment of new Centre staff, conduct preliminary technical interviews of candidates in case of vacancy, and forward for approval to management To ensure the implementation of HR Policies in accordance Work with Sales team members to ensure the meeting of in-house sales targets that may be set from time to time. To monitor complaints, closely work with doctors and management to resolve such complaints. Special focus on service delivery, customer care, satisfaction, delight, and feedback. Timely submission of reports. Attending meetings. Advise customers regarding our services and convince them about our strengths Achieve sales and revenue targets and work diligently to meet them Resolve customer complaints quickly and effectively Act as point of contact for complaints and escalate issues as appropriate Help sales team up-sell or cross-sell services and products Collaborate with internal teams to address customer needs Participation in all Promotional Activities Planning customer relations management strategies designed to attract and retain customers while expanding the brand's reach and boosting consumer loyalty. Creating emails and other content as part of a wider marketing campaign. Implementing strategies to test the various forms of marketing developed by the team. Liaising with other Government departments as and when needed. Making sure the customer database is correctly segmented for targeted marketing activities. Coming up with creative ideas, preparing proposals, overseeing the process & execution, and reporting the results to the Corporate Team The ability to meet tight deadlines and outstanding time management skills. Commercial awareness. Must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems. Top quality analytical skills. A big part of your job involves gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.

Qualification : Degree/Post Graduation.

Experience : Min 5 Years.

Skills : Team Management , Good Communication in English & Malayalam , Problem Solving , Sales & Customer Relations .

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person

Application Deadline: 27/01/2025