Job Description

1. Operations Management

Oversee daily centre operations including training schedules, student services, and administration. Ensure adherence to standard operating procedures (SOPs) set by the management. Maintain infrastructure, facilities, and technology for uninterrupted training delivery.

2. Academic Coordination

Coordinate with trainers/faculty to ensure timely delivery of courses. Monitor training quality and student feedback to maintain high standards. Plan and schedule new batches, workshops, and special sessions.

3. Financial & Administrative Management

Oversee fee collection, expense tracking, and monthly financial reporting. Optimize resource utilization to control operational costs. Ensure timely submission of MIS (Management Information System) reports to management.

4. Human Resource & Team Leadership

Recruit, train, and manage support staff (counsellors, coordinators, admin staff). Motivate and mentor faculty and staff for performance improvement. Conduct regular team meetings and performance reviews.

6. Student Relations & Customer Service

Handle student queries, grievances, and ensure student satisfaction. Maintain records of student progress, attendance, and placements. Organize events like seminars, placement drives, and student engagement programs.

7. Compliance & Quality Assurance

Ensure compliance with company policies, regulatory requirements, and safety standards. Implement continuous improvement processes for training quality and service delivery.

Required Skills & Qualifications

Bachelor's/Master's degree (preferably in Business, IT, or Education Management). 3+ years of experience in operations/centre management, preferably in an education or training institute. Strong leadership, communication, and interpersonal skills. Proficiency in MS Office, PMT tools, and reporting systems.

Performance Indicators (KPIs)

Training quality and student satisfaction scores. Batch scheduling and on-time delivery. Cost control and financial reporting accuracy. Staff performance and retention.
Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Work Location: In person