Job Description

Job Title:

Centre Manager

Location:

Bangalore (Vinobha Nagar, Sudhama Nagar,)

Department:

Operations

Reports To:

Regional Manager / Zonal Head

Job Purpose:

To manage the overall operations, service quality, staff, and administration of the Diagnostic Centre, ensuring high standards of patient care, profitability, and compliance with healthcare regulations.

Key Responsibilities:

Operations Management

Oversee day-to-day operations of the diagnostic centre. Ensure smooth functioning of front office, sample collection, reporting, and other clinical operations. Maintain centre hygiene, equipment functionality, and timely logistics coordination.

Team Management

Supervise and support staff including technicians, nurses, and front office personnel. Plan staff schedules, manage attendance, and resolve internal issues. Conduct regular training and performance reviews.

Customer Service

Ensure patient satisfaction through quality service delivery and minimal waiting time. Handle patient grievances effectively and maintain service excellence standards.

Revenue & Cost Control

Achieve monthly revenue targets and control operating costs. Monitor inventory and avoid wastage of consumables and reagents. Support local marketing and tie-up initiatives to increase footfall.

Compliance & Reporting

Ensure all SOPs, NABL/NABH guidelines, and statutory compliances are followed. Maintain all required records and submit timely reports to HO/management.

Coordination

Liaise with internal departments like HR, Finance, IT, and Logistics for operational support. Coordinate with referring doctors, hospitals, and corporates for business development.

Qualifications & Experience:

Graduate or Postgraduate in Healthcare, Science, or Management. 4-7 years of experience in healthcare/diagnostic centre operations, with at least 1-2 years in a leadership role. Familiarity with diagnostic equipment, software, and basic clinical workflows.

Skills Required:

Strong leadership and team management Excellent communication and interpersonal skills Customer-oriented approach Problem-solving and multitasking abilities Knowledge of healthcare regulations and quality standards
Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person