Job Description

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Job Title: Centre Manager

Location: IIFM Zoo Road

Job Type: Full-Time

Reporting to: Regional Manager / Director

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Job Summary:

The Centre Manager will be responsible for the overall administration, operations, team management, and business performance of the centre. This role involves ensuring high-quality service delivery, meeting enrolment or revenue targets, maintaining infrastructure, and driving customer satisfaction.

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Key Responsibilities:

1. Operational Management

Ensure smooth day-to-day functioning of the centre. Maintain discipline, cleanliness, and a safe environment. Supervise scheduling, class delivery, and centre opening/closing.
2. Team Leadership

Lead and motivate staff including trainers, counsellors, and support staff. Monitor team performance and conduct regular reviews. Handle recruitment, training, and team development.
3. Sales & Marketing

Achieve monthly and annual enrolment/revenue targets. Organize promotional activities and local marketing. Track leads, follow-ups, and conversion metrics using CRM.
4. Customer Service

Resolve student/parent/client concerns promptly and effectively. Ensure a welcoming and supportive environment. Collect and analyze feedback for continuous improvement.
5. Financial & Inventory Management

Maintain budgets, petty cash, and financial records. Monitor inventory of resources/study material/equipment.
6. Reporting & Compliance

Submit daily, weekly, and monthly reports to higher management. Ensure compliance with company policies and regulatory standards.
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Required Skills & Qualifications:

Graduate/Postgraduate in Business Management or relevant field. 3-5 years of experience in a similar managerial or supervisory role. Excellent communication, leadership, and people-management skills. Ability to multitask, take ownership, and meet deadlines. Computer proficiency (MS Office, CRM, basic accounting tools).
Key Performance Indicators (KPIs):

Target achievement (enrolments) Staff retention and performance Client/student satisfaction Operational efficiency and cost control
Work Days: Monday to Saturday

Job Location: Guwahati Zoo Road Tiniali

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Health insurance Life insurance
Education:

Master's (Preferred)
Experience:

Management: 3 years (Required)
Language:

English (Required)
Willingness to travel:

25% (Required)
Work Location: In person

Application Deadline: 25/07/2025
Expected Start Date: 25/07/2025