Job Description

JOB DESCRIPTION

Job Title:

Centre Incharge

Company:

TVSE

Department:

Store Management

Years of Experience - 3Y - 5Y

NOTE: KINDLY GO THROUGH THE JOB DESCRIPTION BEFORE APPLYING

JOB PURPOSE

The Centre Incharge is responsible for overseeing all daily operations and activities at the centre, ensuring smooth functioning across security, operations, and financial matters. This role manages resource allocation, staff supervision, and maintains operational excellence while driving business growth and ensuring compliance with organizational standards.

KEY RESPONSIBILITIES

Centre Operations Management:

Oversee day-to-day centre operations ensuring efficiency and effectiveness

Reporting & Documentation:

Prepare and submit weekly/monthly performance and operational reports

Management Collaboration:

Attend management meetings and provide updates on centre performance

Business Development:

Identify and capitalize on business opportunities to drive centre growth

Administrative Management:

Handle administrative duties including documentation, record-keeping, and correspondence

Financial Management:

Manage centre budgets, control costs, and ensure financial accountability

Facility Management:

Oversee building maintenance, upkeep, and ensure adherence to defined ambience standards

Team Leadership:

Supervise, guide, and manage centre staff effectively

Customer Relations:

Handle customer escalations and manage queue systems efficiently

Performance Management:

Drive KPIs, monitor team performance, and implement improvement initiatives

Resource Planning:

Ensure adequate resource availability and manage volume-capacity balance

Compliance & Audit:

Ensure compliance with internal audit schedules and implement corrective/preventive actions

MIS Management:

Manage and analyze MIS reports for informed decision-making

Ad-hoc Responsibilities:

Handle daily operational challenges and urgent matters

TECHNICAL SKILLS REQUIRED

Computer literacy and proficiency in MS Office applications Innovation and creative problem-solving abilities Self-motivated with strong drive for excellence Excellent verbal and written communication skills Exceptional organizational capabilities Strong interpersonal and people management skills Influential and persuasive abilities Leadership and team-building skills Flexibility and adaptability to changing situations Assertiveness in decision-making Discretion and confidentiality management Effective team collaboration Office and project management expertise Time management and prioritization skills

BEHAVIORAL COMPETENCIES

Strong organizing and planning abilities High degree of professionalism in all interactions Quick learner with ability to adapt to new processes Positive attitude and solution-oriented mindset Customer-centric approach Proactive and results-driven

QUALIFICATIONS & EXPERIENCE

Education:

Graduation Degree / Diploma / MBA preferred

Language Skills:

Good communication skills in English and regional language based on location

Experience Level:

Relevant experience in centre/operations management preferred

KEY PERFORMANCE INDICATORS

Centre operational efficiency Customer satisfaction scores Team performance metrics Budget adherence Compliance audit results Resource utilization rates Volume and capacity management effectiveness
Job Type: Full-time

Pay: ₹400,000.00 - ₹450,000.00 per year

Benefits:

Provident Fund
Work Location: In person