Job Description

Final - Center Head (Beauty & Wellness Parlour)

Position: Center Head

Department: Operations & Customer Management

Reporting To: Owner / Area Operations Head

Working Hours: 10:00 AM - 7:00 PM

Salary: ₹25,000 - ?35,000 + Incentives

Role Overview

The Center Head will oversee complete parlour operations including customer management, overall finance, HR supervision, service quality, machines AMC tracking, stock and finance records, digital support, and business enhancement through packages and offers.

Key Responsibilities

? HR & Team Leadership

Staff attendance, leave & grooming supervision

Duty roster scheduling & staff performance tracking

Basic HR functions - onboarding coordination, discipline management

Problem Solving

? Customer Service & Sales

Superior customer communication & consultation

Handling walk-ins & bookings with priority management

Educating customers on packages, services & retail products

Feedback handling and client retention initiatives

? Finance & Billing

Billing accuracy, daily revenue summary & safe cash handling

Maintain bill book, ledger, income-expense sheet

Weekly business reporting to management

? Inventory Management

Maintain stock register & stock issue register

Track consumption vs usage -- avoid wastage

Monitor expiry, reorder levels & vendor coordination

? Machines & Hygiene

Daily machine check & cleaning (laser, hydra facial etc.)

AMC schedule maintenance and upkeep record

Cleanliness inspection and ambiance control

? IT & Digital Skills ?

Candidate must be comfortable with:

Canva - posters, social media creatives

Social Media Handling - WhatsApp business, Instagram updates

Basic Video Support - recording customer testimonials/reels

Excel proficiency - data entry, revenue tracking, stock management

Billing apps / Appointment management software

(Bonus: knowledge of wellness/beauty services & techniques)

______________________________

Daily Operational Flow

Attendance ? Daily briefing ? Appointment management ?

Service quality checks ? Stock usage entry ? Billing ?

Cash closure ? Report submission ? Cleanliness check

? WhatsApp Groups Needed

Group Objective

Center Operations Daily bookings, service coordination

HR & Attendance Leaves, grooming & schedules

Finance Reports Daily revenue update to owner

AMC & Support Machine issues, vendor coordination

Marketing & Creatives Reels, testimonials, offers approvals

Broadcast List: VIP Customers (packages, festive offers)

? Document & Registers to Maintain

Attendance & Leave registers Daily Revenue + Expense sheet Stock-in and Stock-issue register Customer packages & follow-up sheet Machine maintenance + AMC tracker Housekeeping checklist KPIs Monthly revenue growth Customer satisfaction & retention Productivity & staff grooming Inventory cost control Hygiene & equipment uptime
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person