Job Description

Roles & Responsibilities

Oversee complete center operations including administration, sales, service delivery, and customer experience. Manage and lead center staff, including recruitment, training, performance monitoring, and motivation. Drive admissions / sales targets and ensure consistent revenue growth. Develop and implement local marketing and promotional activities to increase footfall and brand visibility. Build strong relationships with customers, parents/clients, and local stakeholders. Ensure high levels of customer satisfaction and handle escalations or grievances effectively. Monitor center performance, MIS reports, expenses, and profitability. Ensure compliance with company policies, processes, and quality standards. Coordinate with head office / senior management for reporting and operational support. Maintain discipline, safety, and a positive work culture at the center.
Key Skills & Competencies

Center / Branch Operations Management Team Leadership & People Management Sales & Business Development Customer Relationship Management Target Achievement & Revenue Growth Strong Communication & Interpersonal Skills Problem Solving & Decision Making MIS & Reporting Time Management & Organizational Skills
Qualifications

Graduate in any discipline (MBA preferred). Minimum 2 years of experience as a Center Head, Branch Manager, or similar leadership role. Experience in education, training, fitness, healthcare, retail, or service industry preferred.
Job Type: Full-time

Pay: ₹60,000.00 - ₹70,000.00 per month

Benefits:

Flexible schedule
Work Location: In person