Job Description

Job Title:

Centre Head

Location:

Chennai(Omr,Madipakkam,Tambaram,Urapakkam,Vadapalani,Kanchipuram,Vellore)

Department:

Operations

Experience:

2-4 years (Healthcare operations, preferably in IVF/fertility sector)

Job Summary:

The Centre Head will be responsible for the overall management, administration, and operations of the IVF Centre. This includes ensuring high-quality patient care, regulatory compliance, business growth, operational efficiency, and effective team leadership. The role demands a strong understanding of healthcare operations, patient-centric service, and business development in the fertility sector.

Key Responsibilities:Operational Management:

Oversee day-to-day operations of the IVF centre, ensuring smooth clinical and administrative functions. Coordinate with medical, nursing, embryology, and support teams to maintain high standards of care. Ensure adherence to SOPs, protocols, and regulatory standards (PCPNDT, NABH, etc.). Monitor and optimize inventory, equipment, and infrastructure.

Business & Revenue Growth:

Drive patient acquisition through effective marketing and outreach strategies. Achieve monthly and annual revenue targets. Build strategic relationships with referral doctors, clinics, and corporate partners. Analyze trends and implement plans to increase success rates and patient retention.

Team Leadership:

Lead and motivate a multidisciplinary team of doctors, counselors, nurses, and administrative staff. Ensure regular training, performance reviews, and employee engagement. Foster a culture of empathy, accountability, and continuous improvement.

Patient Experience:

Ensure excellent patient satisfaction through streamlined processes and empathetic communication. Handle escalated patient grievances professionally and sensitively. Monitor and improve patient feedback scores and retention metrics.

Compliance & Reporting:

Ensure compliance with healthcare laws and fertility-related regulations (PCPNDT, ICMR, etc.). Prepare and present operational reports to senior management. Liaise with local authorities and healthcare bodies as required.
Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?45,000.00 per month

Benefits:

Paid time off Provident Fund
Work Location: In person