The Centre Head will oversee the overall operations and management of the FlexifyMe Physiotherapy Centre. This role requires a dynamic leader who can drive the centre's performance, ensure exceptional patient care, and engage in business development activities, including BTL marketing initiatives.
Key Responsibilities:
1. Centre Management:
? Oversee day-to-day operations of the centre, ensuring smooth functioning and high standards of service delivery.
? Manage the centre's budget, ensuring cost-effective operations and adherence to financial targets.
? Monitor and analyze performance metrics, including patient satisfaction, treatment outcomes, and revenue generation.
? Ensure compliance with all regulatory and company standards.
2. Team Leadership:
? Lead, mentor, and manage a team of physiotherapists, administrative staff, and other healthcare professionals.
? Conduct regular training and development programs to enhance team skills and knowledge.
? Foster a positive work environment that promotes teamwork, professional growth, and high morale.
3. Patient Care:
? Ensure that patients receive the highest level of care and that their treatment plans are executed effectively.
? Address any patient concerns or complaints promptly and professionally.
? Work closely with the clinical team to develop and implement new treatment protocols and services.
4. Business Development:
? Drive patient acquisition and retention strategies to meet the centre's growth targets.
? Develop and execute BTL marketing activities, such as community outreach programs, health camps, workshops, and partnerships with local businesses.
? Build and maintain relationships with key stakeholders, including doctors, hospitals, and other referral sources.
5. Quality Assurance:
? Regularly review and assess the quality of services provided at the centre.
? Implement quality improvement initiatives to enhance patient care and operational efficiency.
6. Reporting:
? Provide regular reports on centre performance, including financials, patient feedback, and team productivity, to senior management.
? Maintain accurate records of all operations and activities at the centre.
Qualifications:
? Bachelor's or Master's degree in Healthcare Management, or a related field.
? Minimum of 5 years of experience in healthcare management, with at least 3 years in a leadership role.
? Strong understanding of physiotherapy practices and patient care.
? Proven experience in business development and marketing, particularly in BTL activities.
? Excellent leadership, communication, and interpersonal skills.
? Ability to work under pressure and manage multiple tasks effectively.
Key Competencies:
? Leadership and Team Management
? Business Acumen
? Strategic Thinking
? Customer Focus
? Problem-Solving
? Marketing and Sales
Job Type: Full-time
Work Location: In person
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