Job Description

Job Title: Center Head

Location: Raipur

Department: Operations & Administration

Reporting To: Management / Founders

About Nutrishilp

Nutrishilp is a leading nutrition and wellness consultancy dedicated to promoting health through science-based dietary and lifestyle guidance. We are looking for a motivated and disciplined Center Head to lead operations, drive team performance, and ensure efficient day-to-day functioning of the center.

Role Overview

The Center Head will be responsible for overseeing the overall functioning of the center -- including administration, operations, finance, HR coordination, and sales support. The role demands strong leadership, decision-making, and the ability to create an organized, productive, and client-focused work environment.

Key Responsibilities

1. Center Operations & Administration

Oversee smooth day-to-day operations of the center.
Ensure timely opening, closing, and adherence to office discipline.
Monitor attendance, punctuality, and staff presence.
Maintain adequate office supplies, facilities, and resource availability.
Implement company policies and ensure compliance across departments.
Coordinate and support all administrative requirements of the center.
2. Team Management & Coordination

Supervise and guide team members to ensure task completion and efficiency.
Facilitate clear communication and coordination between departments.
Monitor task allocation, daily reporting, and work progress.
Resolve operational challenges and ensure accountability within the team.
Support employee engagement, training, and performance improvement.
3. Finance & Operations Oversight

Supervise basic financial transactions, records, and documentation.
Monitor daily expense reports, small payments, and operational budgets.
Coordinate with the accounts team for timely billing, reporting, and reconciliations.
Ensure accuracy in product management, ordering, and related financial tracking.
4. HR & Recruitment Support

Assist in recruitment coordination and initial screening of candidates.
Ensure smooth onboarding and induction for new team members.
Maintain records related to attendance, performance, and HR documentation.
Share regular updates on manpower and staffing with management.
5. Sales & Client Experience

Support sales initiatives and assist the team in achieving monthly goals.
Ensure a smooth client journey -- from inquiry to service delivery.
Handle escalations promptly and ensure client satisfaction.
Collect and share client feedback for quality improvement.
6. Strategy & Reporting

Work closely with management to implement center-level strategies.
Track performance metrics, operational KPIs, and team productivity.
Submit periodic reports highlighting achievements, challenges, and improvement plans.
Contribute ideas for business growth and process optimization.
7. Crisis & Issue Management

Act as the first point of contact for urgent or unexpected operational issues.
Handle staff shortages, technical glitches, and client concerns effectively.
Ensure business continuity and operational stability during unforeseen situations.
Key Skills & Attributes

Strong leadership and people management skills
Excellent communication and interpersonal abilities
Organizational discipline and attention to detail
Problem-solving and decision-making capability
Basic understanding of finance and HR processes
Proficiency in office tools and management systems (ERP preferred)
Qualifications

Bachelor's or Master's degree in Business Administration, Management, or relevant field.
4-6 years of experience in operations or center management roles.
Prior experience in wellness, healthcare, or service-based organizations preferred.
What We Offer

Leadership role in a growing health and wellness organization
Opportunity to contribute to strategic and operational growth
Collaborative work culture with scope for professional development
Job Type: Full-time

Pay: ₹60,000.00 - ₹70,000.00 per month

Work Location: In person