Job Description

Job Category: Ford Credit Services
:
Ford Credit North America (FCNA) Center Operations Manager (COM) leads a team of highly motivated 17 employees handling multiple functions within the Credit operation. This position reports to Operations Manager at Ford Credit Global Business Center (FCGBC). This role is responsible for managing day to day Ford Credit operations, driving automation, process efficiency with handling multiple stake holders. COM should possess the competency to drive larger teams to achieve the department and organization goals.
Responsibilities:

• Handling financial services/credit operations to ensure adherence to service level agreements with high quality standards.
• Ensure the availability of necessary employee resources and develop skill sets to achieve operational objectives.
• Drive automation and innovation for process optimization.
• Foster a culture of continuous learning and promote effective cross-cultural collaboration within the team and across departments.
• Champion Data Integrity and ensure100% Compliance with Corporate Policies, Procedures and regulatory requirements.
• Establish deeper stakeholder relationship through structured connects and effective feedback mechanism to address required actions on time.
• Oversee the timely review and completion of monthly, quarterly, and annual operational tasks.
• Facilitate and support internal and external audits and reviews.
• Support and implement people initiatives, including conducting regular check-in discussions, participating in Ford Voice planning, and driving recognition programs.
• Supervise, develop, coach, and counsel team members to foster professional growth and high performance.
• Engage and own team for consistent performance and progressive improvement, through all stages of the employee development cycle.

Qualifications:

• Please consider external hire only
• Qualified Professionals (e.g., CA/CMA) with 5+ years of experience in operations management, financial services, or a related field. (or)
• Master's degree (e.g., MBA in Business / Finance) with 10+ years of progressive experience in operations management or financial services.

Pre-requisite

• Should work in US time zone - Shift starts IST 4.30 pm or beyond
• Preferred Job Experience:

• Experience in Financial, banking shared services, with specialization in the automotive lending business.
• In-depth knowledge of Credit business operations, automotive loan origination and servicing.

Skills Required