Job Description

Center Manager

KEY TECHNICAL RESPONSIBILITIES

? Responsible for monitoring the Administrative, Operational and Technical aspects & smooth functioning of the center.

? Monitoring Client Progress, Regular monitoring of progress of all clients.

? Maintain liaison between the Centre and the Corporate Office.

? Communication, implementation and compliance of all corporate policies in the Centre.

? Trainings To identify the Training needs of the staff and inform the R & D.

? Review the appointment planner.

? Regular monitoring of client follow-up data wherever required and self follow-up for special clients including VIPs and Doctors.

? To give realistic sales targets to individual staff members and monitor the same on a daily basis aiming towards the achievement of centers sales target.

? To ensure adherence & compliance to standard operating procedures at all times and to also ensure that standards are driven by the Center Manager(s) while providing ownership value.

? To help settle personnel grievances through a rational & open meeting or use personal discretion to intervene directly.

Additional Responsibilities:

? To offer assistance in pre opening activities of new centers by finalization of floor maps, appliances, consumables, gadgets etc for centers (new and renovations) with approval from corporate office.

? To train and groom the next identified successor as Centre Head (staff identified from within the Centre team ).

? In addition to the above mentioned duties and job functions, to carry out any other assignment given occasionally by the Regional Operations Head.

? To ensure cleanliness, hygiene and maintenance of the center.

? Regular reports on problems observed, actions to be taken and deadlines for the same.

? Special focus on service delivery, customer care, satisfaction, delight and feedback.

? Cash checking To ensure systematic cash handling and maintenance of cash register . Physical cash and entries in the cash register should match. Report to be sent on any variation to all concerned.

Job Type: Full-time

Pay: ?40,000.00 - ?50,000.00 per month

Benefits:

Paid sick time
Schedule:

Day shift
Supplemental Pay:

* Performance bonus