Oversee daily operations of UMA's Thane center, manage counsellors/tele-callers, ensure revenue targets are achieved, and handle student satisfaction.
Key Responsibilities:
Manage team of counsellors & tele-counsellors across verticals.
Monitor lead flow, conversions, and overall student experience.
Create weekly/monthly revenue reports and ensure KPIs are met.
Conduct training sessions for staff to improve sales/counseling skills.
Resolve escalations with parents/students.
Coordinate with marketing team for campaigns & events.
KPIs (Monthly):
Center Revenue Target Achievement: ₹ 90% of set target.
Team Conversion Rate: ₹ 15% across verticals.
Student Satisfaction Score: ₹ 4/5 average feedback.
Attrition Control: ₹ 10% per quarter.
Lead Utilization: ₹ 80% leads actively followed.
Revenue-Based Incentives: Monthly incentives, Quartely and Annual Performance based bonuses
Job Type: Full-time
Pay: From ?50,000.00 per month
Application Question(s):
How do you ensure proper reporting and avoid lead wastage?
What motivational techniques have you used to keep your sales team performing consistently?
How would you deal with consistent low conversion despite high call volume?
Work Location: In person
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