Job Description

Position Summary

The

Centre Manager

will be responsible for the

overall business performance, operational excellence, and client satisfaction

of the centre. This is a leadership role that blends

business development, team management, and operational execution

, ensuring the centre functions as a

profitable and high-performing unit

.

The ideal candidate should have a proven background in

healthcare or wellness centre management

, with strong skills in

business development, inside sales, and partnership development and management

.

Key Responsibilities

1. Business Growth & Revenue Management

Take full ownership of the centres

P&L

and ensure profitability targets are met. Develop and implement strategies for

business development

, lead generation, and revenue growth. Build and manage

B2B and B2C partnerships

with hospitals, corporates, and wellness networks. Oversee

inside sales operations

, from lead nurturing to conversion, ensuring revenue targets are consistently achieved. Collaborate with the corporate team to plan and execute

monthly and quarterly business targets

.

2. Marketing & Brand Collaboration

Work closely with the

marketing team

to design and execute local promotional campaigns and events. Identify opportunities for

community engagement and collaborations

that enhance brand visibility and credibility. Track and report the performance of marketing initiatives and ROI from campaigns.

3. Team Leadership & Training

Lead, mentor, and motivate a multidisciplinary team, including consultants, therapists, and support staff. Conduct

regular training and performance reviews

to ensure the team delivers consistent service excellence. Build a culture of accountability, learning, and collaboration within the centre.

4. Operations & Client Experience

Oversee the smooth running of all

day-to-day centre operations

, including infrastructure, hygiene, and service quality. Ensure all client touchpoints reflect

Healthwin's premium standards

in customer care and experience. Resolve client concerns promptly and effectively to maintain high satisfaction and retention rates.

5. Financial & Reporting

Manage centre budgets, forecasts, and expense control. Prepare and present

monthly performance reports

including sales, revenue, expenses, and key business metrics. Use data insights to improve business performance and optimize operations.

Requirements

Bachelor's or Master's degree in

Business Administration, Healthcare Management, or related field

. Minimum

5 years of experience

in managing a

healthcare, fitness, or wellness centre

, with a proven track record in business development and team management. Strong understanding of

sales funnels, CRM tools, and marketing collaborations

. Excellent leadership, communication, and interpersonal skills. Strong analytical and financial management abilities. Passion for women's wellness, healthcare, and community-driven impact.

Desirable Skills

Experience in

profit centre management

or P&L ownership. Strong network within healthcare and wellness sectors. Ability to identify and onboard

strategic business partners

. Hands-on experience in

inside sales

and team training.
Entrepreneurial mindset with a focus on execution and growth

Job Type: Full-time

Pay: ₹450,000.00 - ₹600,000.00 per year

Work Location: In person