Job Description

The Center Manager is responsible for overseeing the day-to-day operations of the gym, ensuring excellent customer service, achieving sales targets, maintaining facility standards, and managing staff performance. This role requires strong leadership, sales orientation, and a passion for health and fitness.

Key Responsibilities 1. Operations Management

Ensure smooth daily functioning of the fitness center. Oversee cleanliness, equipment maintenance, and safety standards. Manage inventory of supplies and coordinate repairs with vendors. Implement company policies, SOPs, and compliance requirements.

2. Sales & Revenue Generation

Achieve monthly membership and revenue targets. Drive sales through lead management, walk-ins, referrals, and retention strategies. Monitor KPIs such as conversion rate, renewals, and member engagement. Execute local marketing and promotional activities.

3. Customer Service

Maintain high levels of member satisfaction and resolve escalations. Conduct regular feedback sessions and implement service improvements. Ensure trainers and front-desk staff provide exceptional service.

4. Team Leadership

Supervise staff, including trainers, front desk, and housekeeping. Conduct performance reviews and schedule work shifts. Motivate the team to meet sales and service goals.

5. Financial & Administrative Tasks

Track daily sales, petty cash, and expenses, and prepare MIS reports. Monitor membership data, attendance, and billing processes. Ensure compliance with financial procedures and documentation.

Skills & Qualifications Essential Skills

Effective communication and interpersonal skills. Negotiation and sales skills. Leadership and group management. Problem solving and decision making. Basic financial literacy and reporting skills.

Preferred Qualifications

Bachelor's degree in business, sports management, or a related field. 2-5 years of experience in gym/fitness center management or the retail/service industry. Understanding of fitness equipment and gym operations. Proficiency in CRM or gym management software.

Key Competencies

Customer-centric approach Target-driven mindset Multitasking and organizational skills Ability to work under pressure Positive and energetic personality

Performance Indicators (KPIs)

Monthly membership sales and renewals Member satisfaction scores Staff performance and retention Center hygiene and maintenance ratings Revenue growth and operational efficiency
Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Ability to commute/relocate:

Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

gym and bank manager: 4 years (Preferred)
Work Location: In person