Job Description

Hiring for center manager for delhi and gurgaon.

Only females can apply

Key ResponsibilitiesClient Interaction & Front Desk Duties

Welcome clients with warmth, empathy, and professionalism--in person and across communication platforms. Respond promptly to phone calls, WhatsApp messages, emails, and walk-ins regarding service queries. Convert new client enquiries into confirmed appointments through timely and informative follow-ups. Book, confirm, and reschedule appointments based on therapist availability. Provide clear and accurate information about eMbrace's services, pricing, and packages. Ensure client intake forms and documentation are completed prior to appointments.

Center Management & Operational Support

Oversee the day-to-day functioning of the centre including cleanliness, supplies, and general upkeep. Coordinate with vendors, housekeeping, and support staff as needed. Ensure therapist schedules and room allocations are optimized and smooth.
Support therapists with materials or tools they may require before or after sessions.

Billing & Payment Coordination

Raise invoices for sessions, assessments, and packages. Assist clients with payment methods (UPI, cash, online transfer) and issue receipts accordingly. Track payments, share reminders for pending dues, and handle reconciliations.

Administrative Coordination

Maintain accurate logs of appointments, cancellations, and no-shows on Microsoft excel sheets Support any documentation, audits, or administrative projects as assigned. Keep records of daily footfall, cash flow, and relevant front-desk metrics. Flag any system, process, or client concerns to the operations team in a timely manner.
Job Type: Full-time

Pay: ?45,000.00 - ?50,000.00 per month

Schedule:

Day shift
Work Location: In person