Job Description

- Center Host - AHA! Smart Homes
Overview
We are looking for well-groomed, presentable, and soft-spoken Center Hosts to manage the experience at our home automation center/s. The ideal candidate will have the ability to engage visitors, showcase our solutions that are relevant to their needs, and ensure a seamless experience from Lead to Cash Cycles.
Key Responsibilities
? Engagement & Experience
? Greet and assist prospects as they arrive at the center.
? Understand requirements and generate relevant information
? Demonstrate curated home automation experiences.
? Provide detailed demonstrations of our smart home solutions.
? Scheduling & Follow-Ups:
? Manage the center's visit schedules.
? Follow up with clients expected at the center to confirm their visit.
? Be diligent but not pushy - but ensure at least 50 demos per month
? Product Knowledge & Presentation:
? Answer all customer queries with an open mind
? Educate prospects on automation solutions, features, and benefits.
? Provide pricing and proposal details,
? Objection Handling - Competitor comparisons
? Collaboration & Support:
? Timely co-ordination with team members for negotiation and closing.
? Maintain a well-organized and professional showroom environment.
? Cadence (Reviews)
? Regular & accurate update of CRM
? Bi-weekly, fortnightly, monthly & quarterly reviews
? Tele-Calling (Desirable)
? Speak to fresh leads and understand requirements
? Effectively present relevant solutions in a visually expressive manner
? Create interest to walk into the Experience Centre
Requirements
Professional Skills Required
? Grooming
? Elegant yet personal dressing sense
? Presentable with a pleasant personality.
? Communication skills
? Ability to engage effectively
? Listening Skills - understand requirements by asking right questions
? Building a rapport
? Demeanour
? Soft-spoken
? Patient
? Friendly
? Hard working
? Open to working on weekends - weekly off will be on a weekday
? long hours as required - customer comes first approach
? Languages Known
? Mandatory - English & Hindi
? Desirable - Marathi & other regional languages
? Loves Technology and what it can do to impact people's lives
Work Experience
? Not a criteria for selection - we are happy to consider freshers as well as experienced candidates
? However, if there are multiple good candidates then following criteria will apply
? Prior experience in customer-facing B2C / Retail roles
? Experience in Technology retail, High End SmartPhones, Luxury Hospitality, Super Premium / Luxury Fashion Brands
? Higher number of years of Work Experience
Working Hours
? Days - 6 days a week
? Friday, Saturday & Sunday will be working due to high demand
? Weekly off s will be on one day from Monday to Thursday
? 8 to 9 hours per working day
Education
? Not a criteria for selection
? However, if there are multiple good candidates, the one with better qualifications will be selected
Benefits
? You will be eligible for a total of 85 days off in a calendar year (January to December). All leaves indicated below are are mutually exclusive
? Up to 52 weekly off s
? Up to 21 Personal / Earned Leaves (PL) - after probation period (6 months) i.e. 1.75 days PL per month.
? Up to 10 public holidays (as per calendar published every year)
? Up to 2 optional public holidays (as per calendar published every year)
Compensation
? Will be a fair market compensation for the role, as per
? Education Qualifications
? Work Experience
? Will not be a challenge for the right candidate - we are looking for talented go getters with initiative and the right spirit.
? Will not be dependent on the last drawn salary.
? Incentive Programmes
? will be announced on a quarterly basis with an infi nite capability to earn
? there will be no cap on incentives as a policy
? We strongly believe in maximizing individual earning capability

Skills Required