Job Description

Key Responsibilities

1. Center Operations

- Manage day-to-day activities to ensure smooth functioning of the center.

- Oversee facilities, inventory, and administrative requirements.

- Coordinate with internal teams for IT, admin, HR, and support tasks.

- Ensure implementation of standard processes and maintain documentation.

2. Team Coordination

- Supervise front-desk staff, trainers, and support teams.

- Assign tasks and ensure timely completion of work.

- Support team members and maintain a disciplined work environment.

- Conduct basic performance checks and report to management.

3. Student / Customer Management

- Handle student or client queries and ensure high satisfaction.

- Manage walk-ins, counseling, and follow-ups.

- Resolve grievances or escalate to management when needed.

- Maintain communication records and feedback sheets.

4. Sales & Target Support

- Support achievement of monthly center targets.

- Assist in lead follow-ups, admissions, or client onboarding.

- Participate in promotional activities, seminars, or events.

- Contribute ideas to improve center visibility and growth.

5. Reporting & Documentation

- Maintain daily attendance, inquiry logs, and activity reports.

- Prepare weekly/monthly MIS and share updates with management.

- Track center performance and highlight gaps for improvement.

Required Skills & Competencies

- Good communication and interpersonal skills

- Basic team supervision experience

- Strong organizational and multitasking abilities

- Customer-oriented approach

- Ability to handle pressure and meet deadlines

- Working knowledge of MS Office / Google Sheets

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person