Job Description

Preferred Female Candidates

Job Summary:

The Center Executive - Soft Services is responsible for overseeing and ensuring the effective delivery of all soft services within the facility. This includes housekeeping, pest control, waste management, security coordination, front office management, landscaping, and overall customer experience. The role ensures that these services are provided efficiently, safely, and to the highest standards, aligning with the organization's operational goals.

Key Responsibilities:

Daily Operations:

Supervise and monitor housekeeping, janitorial, and pest control services. Ensure cleanliness, hygiene, and presentation standards across the facility. Conduct regular inspections and audits to maintain quality standards. Coordinate with service vendors and ensure compliance with SLAs.

Vendor Management:

Manage soft services vendors (housekeeping, security, etc.) including onboarding, scheduling, performance evaluations, and contract compliance. Escalate vendor issues and follow up on resolutions. Ensure availability of consumables and cleaning materials.

Customer Experience:

Serve as the first point of contact for service-related complaints or queries from occupants or visitors. Ensure prompt resolution and feedback management. Maintain a professional and welcoming environment in reception and common areas.

Security & Safety Coordination:

Coordinate with the security team for access control, visitor management, and emergency preparedness. Support implementation of health & safety policies, fire drills, and emergency response protocols.

Reporting & Documentation:

Prepare daily, weekly, and monthly reports on soft services performance and issues. Maintain records of inspections, complaints, corrective actions, and inventory.

Support Functions:

Assist in budgeting and procurement planning for soft services. Collaborate with other departments (engineering, admin, HR) for seamless facility operations.

Qualifications and Skills:

Education:

Graduate in any discipline. Diploma/Certification in Facility Management is an advantage.

Experience:

2-4 years of experience in facility management, preferably in soft services or hospitality management.

Skills:

Strong communication and interpersonal skills. Knowledge of housekeeping standards, safety regulations, and vendor management. Ability to multitask and work under pressure. Proficiency in MS Office and facility management software (if any).

Key Competencies:

Service-oriented mindset Attention to detail Proactive problem-solving Time management Team coordination and leadership
Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person