Job Description

Job Summary:

The Central Reservation Manager is responsible for overseeing all reservation activities across multiple properties from a centralized location. This role ensures accuracy, efficiency, and excellent customer service in handling bookings, while supporting sales and revenue goals through effective inventory and rate management.

Key Responsibilities:

Oversee the operations of the central reservations team handling bookings for all group properties. Ensure all incoming reservations (phone, email, web, OTAs, and travel partners) are processed accurately and promptly. Manage room inventory and allocations in coordination with individual property teams and the revenue manager. Implement and monitor rate strategies across all distribution channels to maximize occupancy and revenue. Maintain and update availability, rates, and special offers in the PMS, CRS, and channel managers. Train, guide, and supervise the central reservations team to ensure consistent service quality and adherence to SOPs. Liaise with Sales, Revenue, and Front Office teams to ensure alignment on promotions, group bookings, and VIP reservations. Handle escalated customer complaints or reservation issues with professionalism and urgency. Analyze booking trends and prepare regular performance reports (pickup, source mix, conversion rates, etc.). Monitor guest preferences and feedback to enhance the booking experience and improve conversion.

Qualifications & Skills:

Bachelor's degree in Hospitality Management, Business, or related field. 4-6 years of hotel/resort reservations experience, with at least 2-3 years in a leadership role in a multi-property or centralized setup. Strong knowledge of PMS, CRS, and channel managers (e.g., Opera, IDS, Amadeus, SynXis, Cloudbeds). Deep understanding of revenue management principles, OTA management, and GDS platforms. Exceptional communication, team management, and organizational skills. Proficient in MS Office; knowledge of BI or reporting tools is a plus. Ability to work under pressure and multitask in a fast-paced environment.

Preferred:

Experience in managing reservations across multiple leisure/luxury properties. Familiarity with CRM tools and guest loyalty programs. Multilingual capabilities are an advantage.
Job Type: Full-time

Pay: ?40,000.00 - ?50,000.00 per month

Benefits:

Food provided Provident Fund
Schedule:

Day shift Morning shift
Work Location: In person

Speak with the employer

+91 9620007775