Analyze and understand client requirements and design customized solutions that meet their business needs.
Develop and design Customer Experience (CX) solutions that optimize efficiency, increase digital interventions, reduce costs, and improve quality.
Understand client transformation needs and design customized solutions.
Coordinate and collaborate with Sales/Business Development, Transformation, Bid Management, IT Infra, Pricing and Operations teams to develop best-in-class solutions to meet customer needs.
Create compelling pitches to promote value based selling specific to verticals.
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