Job Description

CEM Presales



12 to 15+ Years with at least 7 years+ in contact center (Customer Experience) solutions


Analyze and understand client requirements and design customized solutions that meet their business needs.

Develop and design Customer Experience (CX) solutions that optimize efficiency, increase digital interventions, reduce costs, and improve quality.

Understand client transformation needs and design customized solutions.

Coordinate and collaborate with Sales/Business Development, Transformation, Bid Management, IT Infra, Pricing and Operations teams to develop best-in-class solutions to meet customer needs.

Create compelling pitches to promote value based selling specific to verticals.

Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions.

Work on the opportunity commercials and create business value for the proposal.

Communicate solutions with customers, management, and other stakeholders through proposal defense, solution presentations, meetings and further discussions in person or remotely.

Travel to client location (need basis)/TCS locations across India/globally for client meetings, solution workshops and bid war rooms.

Create industry specific white papers, point of view and case studies on CX.

Location

NCR

Job Function

BUSINESS PROCESS SERVICES

Role

Lead

Job Id

381871

Desired Skills

Customer Service | Presales
Desired Candidate Profile

Qualifications

: BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS MANAGEMENT, MASTER OF BUSINESS ADMINISTRATION, MASTER OF BUSINESS MANAGEMENT